Cookie Policy

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.

1. What are cookies?

Cookies are pieces of data that we automatically store on your computer or mobile device and are used to improve the service on the Website. Cookies do not cause damage to your device, do not contain viruses, trojans or other malicious software. We place a unique user ID number on your cookie which allows us to access information that will improve your shopping experience. The information stored in the cookie can, for example, be used to recognize you and your preferences when visiting the Website, or to manage your shopping cart. 

Most browsers are set to accept cookies automatically. Nonetheless, if you wish, you can change your browser settings to block or delete cookies (for details see section 3). However, if you do so, some areas of the Website may no longer function properly.
2. Which cookies are used?

Cookies can be used by Jeff Banks Australia (first party cookies) or by carefully selected business partners (third party cookies). Third party cookies are used in particular for purposes of web analysis or marketing services.

2.1 First-party Cookies

Name Purpose of cookie
USER_ALLOWED_SAVE_COOKIE Indicates if a customer is allowed to use cookies.
external_no_cache A flag that indicates if caching is disabled.
persistent_shopping_cart The session key.
Stf If product links were sent to friends, stores the timestamps in the format: $timeStamp1, $timestamp2, ..., $timestampN.
pollN A poll ID that indicates if a vote has occurred.
frontend Session ID
guest-view Allows guests to edit their orders.
swatches Used by the colour picker
queldorei_priceslider_min Used by the price selector
queldorei_priceslider_max Used by the price selector
home-subscribe Indicates whether the newsletter subscription popup has been shown

2.2 Third-party Cookies

Cookie Purpose of cookie Retention period & more information
Facebook Interest-based Advertising. This cookie executes, delivers and tracks the performance of brand media campaigns
Google Adwords Interest-based Advertising. This cookie facilitates post-visit messaging to drive return visits
Google Analytics Analytics. This cookie provides anonymized data to allow us to better understand our visitors and how they use the site
Mailchimp Analytics. This cookie allows us to track the effectiveness of our email campaigns and how recipients interact with the content in those campaigns
Rakuten Marketing Affiliate marketing. This cookie allows our products to appear on affiliate websites to drive conversions


3. How do I disable cookies?

You may block cookies by activating the setting on your browser that allows you to refuse accepting cookies. However, if you select this setting, you may be unable to access certain parts of the Website.

If you object to having cookies placed on your machine, you need to disable them. In order to do so, please follow the relevant instructions depending on your browser:

• If you use Internet Explorer browser.

• If you use Firefox browser.

• If you use Safari browser.

• If you use Google Chrome browser.


4. Review of this policy

We keep this policy under regular review. 

We reserve the right to add or change the terms of this privacy policy at our sole discretion, without prior notice to you. If any changes are made we will post the new policy on our website and it will become effective from the time of posting. Please visit our website on a regular basis to make sure you have read the latest version of our privacy policy and you understand what we do with your personal information. Your continued use of our website following the posting changes to those terms means that you consent to these changes. 

Questions regarding this policy should be directed to

This policy was last updated in November 2023.